Tidepool Web and API inaccessible

Incident Report for Tidepool

Resolved

This incident has been resolved.

Posted May 24, 2020 - 18:10 PDT

Update

We are continuing to monitor for any further issues.

Posted May 24, 2020 - 18:06 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 24, 2020 - 17:59 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 24, 2020 - 17:58 PDT

Investigating

Tidepool Web and API are currently inaccessible and are currently looking into the issue.

Posted May 24, 2020 - 17:48 PDT

This incident affected: Tidepool Web (app.tidepool.org), API (api.tidepool.org) and Tidepool Uploader (Insulin pumps, Continuous glucose monitors (CGM), Blood glucose meters).