Tidepool production service is down
Incident Report for Tidepool
Resolved
This incident has been resolved. Please contact support@tidepool.org if you have any questions.
Posted Jan 26, 2023 - 21:20 PST
Update
We are continuing to monitor for any further issues.
Posted Jan 26, 2023 - 21:14 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 26, 2023 - 21:12 PST
Update
Database restoration has been completed and network services are currently being tested and restored.
Posted Jan 26, 2023 - 20:55 PST
Update
We are continuing to work on a fix for this issue.
Posted Jan 26, 2023 - 19:28 PST
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 26, 2023 - 19:15 PST
Investigating
We are currently investigating this issue.
Posted Jan 26, 2023 - 19:12 PST
This incident affected: Tidepool Web (app.tidepool.org), Tidepool Mobile, API (api.tidepool.org) and Tidepool Uploader (Insulin pumps, Continuous glucose monitors (CGM), Blood glucose meters, Software updates).