Unplanned Outage

Incident Report for Tidepool

Resolved

This incident has been resolved.
Posted Apr 09, 2020 - 04:43 PDT

Update

We are continuing to monitor for any further issues.
Posted Apr 09, 2020 - 04:15 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 09, 2020 - 04:09 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 09, 2020 - 03:28 PDT

Update

We are continuing to investigate this issue.
Posted Apr 09, 2020 - 02:41 PDT

Update

We are continuing to investigate this issue.
Posted Apr 09, 2020 - 02:40 PDT

Update

We are continuing to investigate this issue.
Posted Apr 09, 2020 - 02:15 PDT

Investigating

We are currently investigating this issue.
Posted Apr 09, 2020 - 02:04 PDT
This incident affected: Tidepool Web (app.tidepool.org), API (api.tidepool.org) and Tidepool Uploader (Insulin pumps, Continuous glucose monitors (CGM), Blood glucose meters, Software updates).